Last updated: January 2026
At Topshelf Merch, all products are custom made to order. Please review our policy carefully before placing an order.
Overall Refund Policy
Because all items are printed on demand, we do not accept returns or offer refunds for buyer’s remorse, incorrect size selection, or design errors submitted by the customer.
Refunds or replacements are only issued if:
The item arrives damaged
The item is misprinted
The item is defective
You received the wrong item
Return Process
If there is an issue with your order:
Email contact@topshelfmerch.com within 7 days of delivery
Include:
Order number
Clear photos of the issue
Description of the problem
Our team will review your request and respond within 2 business days.
Do not return items without approval.
Unauthorized returns will not be accepted.
Damaged Packages
If your package arrives damaged:
Take photos of:
The shipping box
The damaged product
Email us within 48 hours of delivery
We may:
Send a replacement
File a claim with the carrier
Issue a refund if replacement is not possible
Exchanges
Because items are custom printed, we do not offer size or style exchanges.
If we made an error:
Wrong item
Printing mistake
Defect
We will replace it at no cost to you.
Restocking Fees
We do not charge restocking fees since returns are not accepted on custom items.
Refunds
Approved refunds will be issued to the original payment method.
Refund timing:
Processed within 5–10 business days
Bank processing times may vary
Shipping costs are non-refundable, unless the error was ours.
Order Cancellations
Orders may only be canceled within 12 hours of purchase.
Once production begins, cancellations are no longer possible.
Questions?
Contact us at: contact@topshelfmerch.com
